Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, we offer returns and refunds under the following conditions.

Return Eligibility

Returns are accepted if contacted within 14 days of delivery.
Items must be unopened and in original condition.
Original packaging, accessories, and tags must be intact.
Proof of purchase (order number) is required.
Why 14 days? We understand international shipping takes time. We provide 14 days to ensure you have enough time to inspect your item upon arrival.

Full refund: Unopened items in perfect condition.
Partial refund: Items with minor packaging damage (evaluated case-by-case).
No refund: Opened items, damaged items due to customer mishandling.
Note: Original shipping costs are non-refundable unless the return is due to our error.

Photos or videos showing the damage or defect.
Clear images of the item, packaging, and shipping label.
Description of the issue.
Tip: Take photos/videos when you open the package. This helps us resolve issues faster.

Step 1: Contact us at [email protected] with your order number, item name/SKU, reason for return, and photos (if defective/damaged).
Step 2: We will review your request within 24-48 hours. You will receive a Return Authorization (RA) number and return shipping address.
Step 3: Pack the item securely in original packaging. Include the RA number on the package. Ship to the provided address and keep your tracking number.
Step 4: We inspect within 3 business days. Refund processed within 5-7 business days. Email confirmation sent when refund is issued.
Important: Do not ship items back without an RA number. Unauthorized returns may not be accepted.

We currently do not offer direct exchanges.
If you want a different item: Return the original item for a refund, then place a new order for the item you want.
Note: We are working on a direct exchange system for the future.

If your package is lost: Contact us if tracking shows no movement for 30 days. We will investigate with the shipping carrier. Full refund or replacement provided after investigation.
If your package is damaged in transit: Contact us within 14 days with photos of damaged packaging. We will file a claim with the carrier. Full refund or replacement provided.
You are not responsible for carrier errors.

If you refuse customs fees: Item will be returned to us. Refund minus all shipping costs (original + return). Restocking fee may apply.
If package is seized by customs: We are not responsible for customs seizures. No refunds for items seized due to local regulations. Please check your country's import restrictions before ordering.

Buyer's remorse (changed your mind): Returns accepted within 14 days. Item must be unopened. Return shipping paid by customer. Full refund (minus original shipping).
Pre-order cancellations: Can cancel anytime before item ships. Full refund provided. Once shipped, standard return policy applies.